Adding Observation to you Business Analysis toolkit

That is the title of my featured article on Modern Analyst.  Go check it out!

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Geri Schneider Winters is the primary author of the popular Use Case book "Applying Use Cases: A Practical Guide" and the founder of Wyyzzk, Inc. She has over 25 years experience spanning the software development lifecycle. Geri has learned her craft working with folks such as Grady Booch, Jim Rumbaugh, Ivar Jacobson, Walker Royce, Scott Ambler, Warren Woodford, Philippe Kruchten, and Kendall Scott, along with many less well known, but equally talented, people. Geri has worked in many companies in many industries, including IBM, Boeing, Lockheed, Adobe, Intuit, Delta Dental, United Healthcare, Blue Cross Blue Shield, The Money Store, Charles Schwab, The Federal Reserve Bank, Visa International, USAA, Stanford University, University of California, Carnegie Mellon University, HiLCoE College, Agilent, Knights Technology, Deloitte and Touche, Safeway, and Coca-Cola Enterprises.